Our Opening Hours
In order to keep our staff, volunteers and clients safe from Covid-19, please DO NOT attend our offices if you or someone you live with has tested positive for Covid-19 in the last 7 days or if you have any symptoms of Covid-19 (high temperature, fever, continuous cough, loss or change in taste or smell).
You can still get advice via our free Adviceline number 0808 278 7963 or via our website caee.org.uk. Thank you for helping us to keep everyone safe.
| Week Day | Telephone Advice Session | Drop in Service |
| Monday | 10am - 4pm | 10am - 1pm |
| Tuesday | 10am - 4pm | 10am - 1pm |
| Wednesday | 10am - 4pm | |
| Thursday | 10am - 4pm | 10 am - 3pm |
| Friday | 10am - 4pm |
In addition to our telephone and drop in services, appointments for face-to-face advice are scheduled throughout the day. Our advisers will talk with you about whether or not a face-to-face appointment is needed.
You can request advice by telephone by calling us free on 0808 278 7963.
Please note that we are not open on bank holidays.
We do not tolerate aggressive behaviour or abuse towards our staff
What to expect when you visit us
We are available to give phone advice every weekday (except Bank Holidays) between 10am & 4pm on 0808 278 7963 (freephone) & the BT Text Relay number: 03444 111 445.
You can also Request a Phone Call.