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How to Get Advice

 

Following the Government’s advice to avoid all non-essential contact, please note that Citizens Advice Epsom & Ewell will not be providing face to face advice until further notice. 

You can still access information on any matter from the national Citizens Advice website  (see below)

Alternatively, you can phone our Adviceline on 0300 330 1164 Monday – Friday 10am – 4pm.

Our services are free and confidential.

Any clients of our Money Advice Team (Tina & Marian) should contact them via email only until further notice:

  • Tina – ma1 (AT) caee.org.uk
  • Marian – ma2 (AT) caee.org.uk

Phone Us

Phone HandsetYou can ring us for advice on: 0300 330 1164. It’s a local rate number. Our telephone hours are between 10:00 AM and 4:00 PM on weekdays (excluding Bank Holidays).

We are happy to try to help you over the phone.

Before you call, try to collect together any relevant paperwork.

We suggest you note down important dates regarding the query.

During our telephone hours there is also voicemail service which will operate if our line is busy (see below).

If you are deaf, deafened, hard of hearing or speech impaired you can contact us for advice using the BT Text Relay number: 03444 111 445.

What to expect when you call us

Would you like us to call you?

We know that some people don’t like to leave voicemails so we have an online service through which you can request a call from one of our staff.

Request a phone call from us

We aim to phone you back the same day (or the next working day, if we are closed) but cannot guarantee this and suggest that if your enquiry is URGENT then you should visit or telephone our office.

When we call you, we will firstly ask you some questions to assess your problem. Then you will either be offered information to help resolve the problem or if appropriate you will be offered an appointment for a fuller discussion and detailed advice.

 

Online Advice and Webchat

You can get advice online from our national self-help website www.citizensadvice.org.uk which has practical, reliable information to help you solve your problems. This site also has a webchat facility, so if you read something and want to ask someone a question about it, you can do so straight away.

Other sources of online information & support can be found by visiting the websites listed under Useful Links at the bottom of the page.

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