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How to Get Advice

You can get advice from Citizens Advice Epsom & Ewell in a number of ways:

Our services are free and confidential.

Please note: We can only help you if you live, work or study in the borough of Epsom & Ewell.

Download our How to Get Advice leaflet.
 

Visit Us

Front of Citizens Advice BuildingYou can visit us for advice by ‘drop-in’ at our office:

The Old Town Hall,
The Parade,
Epsom,
KT18 5AG

(The Parade is off Ashley Road and just behind the High Street).

Our Opening Hours

You are very welcome to visit us and meet with one of our advisers.

You are welcome to bring children, family members or friends with you too.

Try to bring as much relevant paperwork with you as you can, as this will save time, and might avoid the need for a follow-up visit.

Directions to reach us

What to expect when you visit us?

 

Accessibility

Our office is on the ground floor and has easy wheelchair access via a ramp.

We have an induction loop hearing system. Please let us know when you arrive if you think you might need it.

If you are sight-impaired, please let the adviser or the receptionist know so that we can assist you better.

Car parking for disabled drivers: in the Town Hall car parks there are 11 spaces designated for use with a blue badge. The car parking in front of the Town Hall (where the ramp access is) is all reserved for disabled drivers. Normal parking charges apply.

 

 

Phone Us

Phone HandsetYou can ring us for advice on: 0300 330 1164. It’s a local rate number. Our telephone hours are between 10:00 AM and 4:00 PM on weekdays (excluding Bank Holidays).

We are happy to try to help you over the phone.

Before you call, try to collect together any relevant paperwork.

 
We suggest you note down important dates regarding the query.

If you need to talk to us about an existing appointment, or if you have already had an advice appointment and wish to talk to someone about the same issue, it is better to use the special appointments number that would have been given to you when that appointment was made.

During our telephone hours there is also voicemail service which will operate if our line is busy (see below).

If you are deaf, deafened, hard of hearing or speech impaired you can contact us for advice using the BT Text Relay number: 03444 111 445.

What to expect when you call us
 

Would you like us to call you?

We know that some people don’t like to leave voicemails so we have an online service through which you can request a call from one of our staff.

Request a phone call from us

We aim to phone you back the same day (or the next working day, if we are closed) but cannot guarantee this and suggest that if your enquiry is URGENT then you should visit or telephone our office.

When we call you, we will firstly ask you some questions to assess your problem. Then you will either be offered information to help resolve the problem or if appropriate you will be offered an appointment for a fuller discussion and detailed advice.

 

Online Advice and Webchat

You can get advice online from our national self-help website www.citizensadvice.org.uk which has practical, reliable information to help you solve your problems. This site also has a webchat facility, so if you read something and want to ask someone a question about it, you can do so straight away.

Other sources of online information & support can be found by visiting the websites listed under Useful Links at the bottom of the page.

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