About Us
Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.
We deliver our service through as many different channels as we can, to make sure we are accessible to everyone – this includes phone, video conferencing and email – especially since suspending our face to face operations at our main location in the Town Hall, Epsom due to Covid-19. The role can be undertaken flexibly as we are operating a hybrid system of remote working and in-office, for the foreseeable future.
About the Role
The role will report to the Advice Services Manager and lead on the training and Development of new volunteers and staff by:
- Ensuring effective and relevant training and development is provided for all volunteers in Citizens Advice Epsom & Ewell.
- Ensuring that all volunteers reach and maintain the level of competence required for their role as specified by Citizens Advice.
- With the ASM ensure that the Quality standards set out by Citizens Advice are met through Case checking and providing feedback where required.
- To deliver group training sessions.
About You
To undertake this key role we are looking for a talented individual who is Citizens Advice qualified or equivalent, experienced across all advice areas, and has an ability to support volunteers and maintain motivation, deliver training modules, and plan and implement training programmes.
The successful candidate will need to be well-organised, able to prioritise their own work and the work of others, meet deadlines and manage a workload in a busy environment
Job Pack Application Form Guidance Notes
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