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Volunteer

Citizens Advice Epsom & Ewell relies on the consistent and dedicated commitment of our volunteers. The service simply cannot be delivered without their time, skills and experience. If you are considering volunteering, we would be delighted to hear from you.

You do not need to have any particular background or experience, but you do need to be able to commit to one-two weekdays per week for most roles in order to apply.

How volunteering can help you

We know that everyone has different things to offer and comes to us with many different skills, and so volunteers need to be matched to the right role and be trained and supported. Volunteering can provide important experience to add to your CV and can help people to develop confidence and skills, so we work with you to help you gain from the experience.

We also think volunteering should be a fun, sociable experience, where contributions are recognised, so we endeavour to make sure that you will be made to feel right at home and part of our team, whichever role you are involved in. We have social events through the year, including our long-running Summer Garden Party, the Xmas Social plus occasional evenings out at local restaurants.

We also pay your volunteering travel expenses and parking, as well as training costs. Volunteering will not normally affect any benefits you are claiming – see Volunteering and state benefits for more details.

We currently have the following volunteer vacancies:

Assessor

Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.

As an Assessor you will explore the client's problem(s) and situation; assess the risk and urgency of the client's issues and their ability to deal with the problem themselves; identify the next step that needs to be taken.

Specific qualifications or experience are not required to train to be an Assessor. Full training is provided as well as ongoing support and supervision.

We are currently looking for Assessors to cover Mondays 9:30am - 4:30pm and Wednesdays 9:30am - 2:30pm.

See Full Details

Volunteer Office Administrator

Main duties and responsibilities include:

• Updating local information system
• Answering the telephone, taking messages where appropriate
• Logging incoming mail on Casebook
• Moving, scanning and attaching of documents to Casebook
• Keeping staff and volunteer records updated on Casebook
• Filing
• Photocopying
• Ordering and organising leaflets
• Keeping the office clean and tidy

See Full Details

Volunteer Money Advice Administration Support

Flexible hours minimum 1 or 2 half days worked between Monday to Thursday to be agreed.

Main duties and responsibilities

• Managing diaries / phoning clients re: missed appointments and confirming / rescheduling appointments
• Answering the telephone, taking messages and managing voicemail
• Logging incoming mail on Casebook
• Using templates as appropriate, drafting client care letters / other follow up letters
• Follow up with clients to ascertain the outcomes of advice, and recording these on Casebook
• Updating databases and information systems.
• Filing, archiving and tidying files
• Closing of cases against a list
• Moving, scanning and attaching of documents to Casebook
• Deleting files as appropriate
• Shredding

Personal skills and qualities

• Ability to use IT e.g. basic keyboard / data entry skills
• Flexibility and willingness to work as part of a team
• Good communication skills, both written and oral
• Good organisational skills
• Sensitivity to the needs of others

See Full Details

Interested in being a volunteer?

So you want to volunteer, but you're not sure what you could do? We've got a quiz for that!

If you have decided, this is how the process of becoming a volunteer works:

First, use the Role section (above) to complete the online application form, or to send us some details if you want to chat a little more about the role first.

We will then get in touch with you to explain a bit more about the role, and if it’s still suitable, look to invite you to an Assessment – this is not as formal as a job interview and it is not a competitive process. The intention is to check that the role is the right one for you, and if not to try to find one that is.

For certain roles, for example, visiting vulnerable clients at home, we would ask for successful candidates to be screened by the criminal records disclosure services, but a criminal record will not necessarily be a bar to your being able to take up the voluntary post.

Once a decision has been made we will follow up with the references you have supplied. Assuming that these are satisfactory, you will be ready to start your training.

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