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Universal Credit

If you are migrating to Universal Credit from legacy benefits, see migration-to-universal-credit-from-legacy-benefits

If your are making a new claim to Universal Credit, we can help: 

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call our Help To Claim service free: 0800 144 8 444 (Advisers are available 8am to 6pm, Monday to Friday)

Or call our Advice Line 0808 2787963  (10am-4pm Mon-Fri or leave a message).

See also Signing up for Universal Credit

For online advice on Universal Credit visit: citizensadvice.org.uk/helptoclaim     

If you’re a local organisation working with people who need to help applying Universal Credit get in touch for more information on how you can signpost or refer people to our service.  

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