Poor communication: how public services fall short with older citizens
Poor communication in public services leaves many older clients facing confusion and financial distress.
Digital Exclusion
People who can’t easily use the internet for everyday tasks face a range of problems. We’re campaigning on their behalf for better official and corporate policy and practice.
Persistent cash use suggests many still missing out on digital innovation
Persistent cash use in our digital world sends a message: many are still missing out on digital innovation.
Campaign reflections and looking forward to 2024-25
We've posted reflections on our 2023-24 campaigns with thinking about the new campaign year 2024-25.
Online access: vulnerable excluded at risk of second class citizenship
Digital exclusion is putting vulnerable and older people at risk of becoming second class citizens.
Great British Rail Sale (open to all we hope)
The Great Rail Sale. We hope offers are open to everyone, not just everyone who can order online.
Banking hubs can solve problem of mass branch closures.
Banking hubs offer a practical solution to a growing problem in financial services.
Cash payments ROSE in September for the first time in a decade.
Cash makes it easier o keep track of spending - essential if you're living on a tight budget.
Missing digital skills? Local support IS available.
Not knowing how to use the internet or not having access are huge problems.
To service provider management: “We’re helping stop digital exclusion, are you?”
No firm or provider suffers from a reputation for caring.
Growing concern about fast track to cashless society
Summer media signposts progress for campaigns to stop digital exclusion.
Help with digital skills at Epsom Library – Wednesday 6 September
Do you, or someone you know, need help getting online?
Rail leaders should think again about shutting station ticket offices
Plans to close most ticket offices: it's not hard to see why opposition has grown. Research and Campaigns team.
Making sure all have online access
The digital age offers so much in education, communication, entertainment, healthcare and more. Unfortunately not everyone is included and without help their quality of life can really suffer.
Alison Kelly is a Volunteer Digital Support Officer at Citizens Advice Epsom & Ewell.
Peers call for new strategy to tackle digital exclusion
We welcome and support the Lords' call for a new strategy. Research and Campaigns Team (3 mins)
Banking hubs can help people retain access to cash and independence
Online and mobile banking have made cash increasingly irrelevant for many.
‘Millions stuck in parking app hell’ claim as car parks move to digital payment
Worries about the disappearance of cash and credit card payment for car parking is front page news today.
IT Help at Epsom Library. Do you, or someone you know, need help getting online?
CAEE is delighted to support this event as part of our campaign to help local people facing digital exclusion.
Parking: digital payment is convenient but a big problem for some citizens
Our council is right to retain traditional payment methods alongside the mobile app.
Rail tickets online only will exclude many older people
Plans to close all ticket offices revealed at the weekend will "worry those who struggle with digital services or do now have a smartphone"
Digital exclusion can be a barrier to housing
Online letting means checking regularly to be in with a chance.
£15bn of means-tested benefits going unclaimed
'Deeply worrying' as many households face 'a cost of living catastrophe'. (FT)
Mobile but not on the move. Digital exclusion and travel.
Two local clients were held up by lack of digital skills.
Great British Rail Sale. Online skills required?
Will people without access to the internet be able to take advantage of the Spring offer?
Digital exclusion makes a wide range of problems worse
When the whole world seems to live online, it's easy to feel left-behind.
Digital exclusion campaign
Our campaign aims to help families who have difficulty with computers and the internet.
Universal credit, council tax – a client story
A lot of our clients need help to use the internet for normal household tasks