Government warns energy suppliers – stop ‘mistreating’ customers
Energy suppliers told to stop forcing prepayment meters on struggling families.
Cost of Living Campaign
Rapid rises in the cost of living mean difficult times for a growing number of people even in prosperous areas. We want to help policymakers, organisations and residents take the right decisions.
Warm welcome from Rainbow Leisure Centre
Rainbow is Epsom & Ewell's latest Warm Space joining others in helping people stay warm and save on bills this winter.
‘Costly differences’ – how the cost of living is affecting people with a disability
In 2022 people with a disability were the largest group of CAEE clients needing help to sort out their benefits.
Cost of living crisis: mixed news about pensions and mortgages
We will continue do everything possible to help people in difficulty and use our data to alert ministers and the public to the need for more support.
It all adds up! Government launches energy efficiency information campaign
Echoing Tesco's long-running strapline, the campaign adds official oomph to straightforward ideas.
Support measures ‘not enough to get people through’ – Citizens Advice network
Short-term impact outstripped by combined pressures of sky-high bills and freezing weather.
Our council’s cost of living support in one place!
Really helpful from Epsom & Ewell Borough Council. New webpage for anyone struggling with the cost of living.
Households need crisis support in face of ‘desperate choices’. Research & Campaigns Team.
New local and national research reveals problems facing low-income and indebted households wherever they are.
Cost of living problems: why truly independent advice is so important. Lisa Davis.
Our clients often feel the world is against them. They need to know our core values are independence and impartiality, our sole aim to help them find a way forward.
Things you may not know about us – Number 1.(2 minutes)
Banks and energy firms must recognise needs of vulnerable customers as cost of living soars
We want essential service firms to deal more responsibly with vulnerable customers. So do their regulators.
Autumn Statement: only long-term solutions will ensure no one is left behind
The chancellor listened but many will still miss out, People on average pay may not be safe.
Surrey CC adds warm hubs to cost of living directory
News of warm places on cold days where residents can spend time but not add huge amounts to their heating bills.
Our latest cost of living leaflet is a quick summary of local support
Our new leaflet will be in community places such as libraries and surgeries but it's also online here.
Energy price change means ‘huge uncertainty’ for low-income families
Citizens Advice is doubling down on its call for government action to protect families from hardship. (2 minutes)
Citizens Advice is calling on government to protect most vulnerable
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.
Charity Volunteer Fair – real interest in making a contribution
Our colleague Phil (pictured) and Karen, Advice Services Manager, took part in last week's Charity Volunteer Fair.
CAEE launches crowdfunding scheme for critical cost of living support
CAEE is pleased to be part of the Aviva Community Fund for Aviva employees and the public to donate to selected charities.
Free, quick and easy energy saving hacks
Cost of Living October Update 3. Plenty of ideas from Energy Saving Trust and Citizens Advice.
We’re asking the government to uprate benefits in line with inflation
A cap on the unit price of energy may not be enough for people who can't afford to top up their meters.
Struggling to pay your credit card bill? Here’s our latest advice
There are things you can do to improve things.
Action Surrey announces new energy funding to help with cost of living crisis
New help for eligible families to save money and improve the energy efficiency.
Ten ways to save money
With the cost of essentials still rising fast, Citizens Advice has pulled together a checklist of money-saving ideas.
Cost of living: we’re strengthening our personal and online advice
To meet the emergency we're building our in-person advice and providing even better information online.
Energy bills – the scale of help must match the scale of the crisis
At local and national level Citizens Advice is playing a vital part in helping families manage a frightening change in their finances.
Cost of living problems – why independent advice is so important
Anyone who asks for help in person can be sure we have no interest beyond helping them find a way forward.
Inflation in double figures – we can help when things get tough
Our advisers are helping people with support that's particularly important at the moment.
Prepayment energy with everything costing more – what if I can’t top up?
I’m really scared we’re going to be left without gas or electric if I can’t top up. What can I do?
Energy bills support information
Latest forecasts for the energy price cap are truly frightening. The support promised is welcome but more will be needed.
Cost of living crisis – Citizens Advice steps up
At national and local level Citizens Advice is improving its information about cost of living issues.
Benefit delays “hurting some of our most vulnerable and ill people”
This post is part of a Citizens Advice policy campaign on behalf of people living with disability.
Inflation at 9.4% is bad news if you’re on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need, when things get difficult. Here's a quick summary of our advice services.
The cost of renting is still rising (and don’t mention affordability)
Citizens Advice helps clients face problems and organisations improve policy. Here is part of a policy campaign about housing.
Inflation at 9.1% is bad news if you’re on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
Council tax and much more: the vital work of the council revenues team
Our staff and volunteers met team management as part of CAEE training and development.
Lone-parent families and relative child poverty
Children in lone-parent households are twice as likely to be growing up in relative poverty.
Cost of living is cause of significant extra anxiety: Marian Anghileri
"Clients are often great money managers – always on the lookout for bargains."
Summer campaign to fight cost of living fraud
CAEE advisers are helping more local people who have been targeted as the cost-of-living crisis takes hold.
It’s National Numeracy Day!
Confidence with numbers links to all our 2022 campaigns. We're delighted to support the today's National Numeracy conversation.
Citizens Advice and Epsom Hub
We were delighted to see Epsom Hub coordinator Claudia Aristide at our staff and volunteers meeting.
£15bn of means-tested benefits going unclaimed
'Deeply worrying' as many households face 'a cost of living catastrophe'. (FT)
Good advice, health and the cost of living crisis
Local need for crisis support grew in the second half of 2021-22.
Inflation at 7% is bad news if you’re on a low income. Support is available.
One of our main jobs at Citizens Advice is to help people get the support they need.
Struggling to pay for energy?
Our April energy advice leaflets will help you take the right next step.
Chancellor’s Spring Statement
We hope Mr Sunak will help prevent a serious cost of living crisis. 23 March 2022
CEO in cost of living discussion with Chris Grayling MP
Inflation, fuel prices, digital exclusion. There was no shortage of things to discuss!