Scams Awareness Campaign. How to stop the fraudsters.
Our aim is to help people avoid the most common scams.
News & Blog Posts
Meet Tom. With our support he’s changing his life for the better.
When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging. Marian Anghileri. (3 minutes)
Meet Tom. With our support he’s changing his life for the better.
"When he first came to us he had spiralling rent, water and council tax debt. Appointments had always been challenging."
Inflation in double figures – we can help when things get tough
Our advisers are helping people with support that's particularly important at the moment.
David looks forward to helping with ‘one of society’s biggest challenges’
Our Money Advice Team welcomes David as their new caseworker - the natural next stage in his Citizens Advice career.
The Times for energy efficiency: if not now, when?
"With government and candidates for PM under pressure to do something, two newspaper columns about energy and economics strike a chord. "
Prepayment energy with everything costing more – what if I can’t top up?
I’m really scared we’re going to be left without gas or electric if I can’t top up. What can I do?
Energy bills support information
Latest forecasts for the energy price cap are truly frightening. The support promised is welcome but more will be needed.
Cost of living crisis – Citizens Advice steps up
At national and local level Citizens Advice is improving its information about cost of living issues.
Our July Newsletter is out now
Cost of living is top of the agenda but the team is working on many other projects in the community.
Benefit delays “hurting some of our most vulnerable and ill people”
This post is part of a Citizens Advice policy campaign on behalf of people living with disability.
CEO: #WeAreCitizensAdvice (in 97 seconds)
Listen to our CEO describe the services Citizens Advice provides in the local community.
Inflation at 9.4% is bad news on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
Inflation at 9.4% is bad news if you’re on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need, when things get difficult. Here's a quick summary of our advice services.
The cost of renting is still rising (and don’t mention affordability)
Citizens Advice helps clients face problems and organisations improve policy. Here is part of a policy campaign about housing.
Inflation at 9.1% is bad news if you’re on a low income.
One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
Council tax and much more: the vital work of the council revenues team
Our staff and volunteers met team management as part of CAEE training and development.
Lone-parent families and relative child poverty
Children in lone-parent households are twice as likely to be growing up in relative poverty.
Urgent need for legal volunteers to improve access to justice: Louise Curd
Our publicity and fundraising manager explains the role of local pro-bono lawyers.
Rent reform promises more security
For years the law has allowed landlords to force tenants out without giving a reason.
Cost of living is cause of significant extra anxiety: Marian Anghileri
"Clients are often great money managers – always on the lookout for bargains."
Rail tickets online only will exclude many older people
Plans to close all ticket offices revealed at the weekend will "worry those who struggle with digital services or do now have a smartphone"
Are you #Scam Aware? Take our Quiz
Half way through Scams Awareness Fortnight it's time to check on progress.
Summer campaign to fight cost of living fraud
CAEE advisers are helping more local people who have been targeted as the cost-of-living crisis takes hold.
Ukraine, a warm welcome in Epsom: Two Residents.
Heartening account of one family's kindness to people displaced by war.
Ewell Court Quiz – thanks everyone!
Ewell event in support of Citizens Advice was "huge success".
Scams Awareness Campaign. How to stop the fraudsters.
5 Top Tips to avoid falling victim to the the most common scams.
Scams Awareness Fortnight: 13-26 June
We're supporting Scams Awareness Fortnight, a campaign to stop people becoming victims of cost of living fraud.
Two colleagues and the spirit of volunteering
Maureen and Jack embody the purpose and spirit of volunteering at Citizens Advice.
Our service changed but the important things remain: Maureen Northmore
A dedicated volunteer reflects on her long service at Citizens Advice.
Jury service changed my thinking: Ruma Parvin
Our Debt and Outreach Adviser reflects on her experience of an essential citizen responsibility.
The Epsom Jubilee Family Festival
We invited visitors to take the familiar fun challenge and 'Splat the Rat'.
Thinking about volunteering? We have roles for everyone
Our volunteers join us for so many reasons. There's as much variety in their professions and experience.
Epsom & Ewell Refugee Network, a thriving community group
For Nina that picture of a little Syrian boy's body on a Turkish beach was decisive.
Volunteers Week: a time to say thanks!
Remarkable people who give time and expertise to help neighbours and the community.
Talking about financial literacy
We're setting up a financial literacy project to help local Year 12 students prepare for adult life.
It’s National Numeracy Day!
Confidence with numbers links to all our 2022 campaigns. We're delighted to support the today's National Numeracy conversation.
“Drop-in” advice service – Thursday hours extended – Tuesday mornings added
We are delighted to announce an extension to our drop in sessions - we've already extended our opening hours on Thursdays and, from 17 May, we'll also be open on Tuesdays from 10 AM to1 PM
Our Mental Health Outreach Team
Our specialist team are trained and skilled to help people with severe and enduring problems.
Ukraine – helping families and sponsors
Citizens Advice at local and national level is supporting official and public responses to war in Ukraine.
More scam victims are young
16 to 34s more likely to fall victim to text and call scams than over-55s.
Digital exclusion can be a barrier to housing
Online letting means checking regularly to be in with a chance.
Macmillan Benefits Advice helps local people living with cancer
Our colleagues asked us to tell you about their partnership with Macmillan Cancer Support. We're happy to oblige.
Citizens Advice and Epsom Hub
We were delighted to see Epsom Hub coordinator Claudia Aristide at our staff and volunteers meeting.
£15bn of means-tested benefits going unclaimed
'Deeply worrying' as many households face 'a cost of living catastrophe'. (FT)
Good advice, health and the cost of living crisis
Local need for crisis support grew in the second half of 2021-22.
Mobile but not on the move. Digital exclusion and travel.
Two local clients were held up by lack of digital skills.
Great British Rail Sale. Online skills required?
Will people without access to the internet be able to take advantage of the Spring offer?
Digital exclusion makes a wide range of problems worse
When the whole world seems to live online, it's easy to feel left-behind.
Inflation at 7% is bad news if you’re on a low income. Support is available.
One of our main jobs at Citizens Advice is to help people get the support they need.
House of Lords Fraud Act Review
Lords ask if existing legislation is fit for purpose.
Online Scams
New ways to get help, to report or discuss suspected criminal activity.
Struggling to pay for energy?
Our April energy advice leaflets will help you take the right next step.
Digital exclusion campaign
Our campaign aims to help families who have difficulty with computers and the internet.
Universal credit, council tax – a client story
A lot of our clients need help to use the internet for normal household tasks
Our Financial Literacy Project
Can you help us improve the prospects of local young people?
EEBC Housing and Community
The council's housing team describes their dual focus as people in need and working in partnership.
Drop-in service to reopen on Thursday mornings.
Good news! Our advisers will be available without appointment on Thursdays 10.00am to 1.00pm starting 31 March.
Can you help us set up an outreach project across Epsom & Ewell?
The perfect opportunity for someone who wants to make a difference in the lives of local people.
Chancellor’s Spring Statement
We hope Mr Sunak will help prevent a serious cost of living crisis. 23 March 2022