Our work with clients gives us a wealth of real time evidence about local problems. This enables us to spot harmful policies or practice, help organisations improve, and support campaigns to influence national government.
Published: 12 September 2023
Anna Tickle
Chloe May
For over a year the ‘cost of living crisis’ has dominated in all media. It became so familiar that younger people gave it a nickname, the ‘cozzie livs’. (4-minute read)Chloe May and Anna Tickle are Research and Campaigns Volunteers at Citizens Advice Epsom & Ewell. → read more ...
Published: 5 September 2023
It’s already clear some households will struggle with energy bills this winter. → read more ...
Published: 25 August 2023
Summer media signposts progress for campaigns to stop digital exclusion.→ read more ...
Published: 21 August 2023
Good outcomes for customers – that is now the Financial Conduct Authority’s aim in regulating banks and other service providers. People should expect to be treated well. Chloe May (pictured) and Anna Tickle are Research and Campaigns Volunteers at Citizens Advice Epsom & Ewell. → read more ...
A call for policy change is growing louder as evidence of a worse crisis mounts.→ read more ...
Changes in inflation and interest rates affect everyone, but low- and middle-income people most.→ read more ...
Plans to close most ticket offices: it's not hard to see why opposition has grown.
Research and Campaigns team.→ read more ...
We're asking the government to recognise the crisis facing many households in privately rented homes.→ read more ...
Why government must commit to improving the energy efficiency of the nation's homes. Research & Campaigns Team (3 minutes)→ read more ...
We welcome and support the Lords' call for a new strategy.
Research and Campaigns Team (3 mins)→ read more ...
The cost-of-living crisis is not inflicting pain equally.→ read more ...
Clichés of crisis economics don’t misrepresent the feelings of many CAEE clients or millions of others. → read more ...
Unfortunately there are already doubts about what it will achieve in practice. → read more ...
We learned more about our own clients and our own assumptions.→ read more ...
Energy prices were certain to fall. They made lower general inflation inevitable. → read more ...
Evidence is mounting for more recognition of families previously thought able to manage. → read more ...
More people needing help. More food bank referrals. More prepayment meter problems.→ read more ...
Typically people move into empty housing association property without carpets.→ read more ...
Online and mobile banking have made cash increasingly irrelevant for many.→ read more ...
Continuing high prices mean Spring is still on hold for the cost of living. → read more ...
The breadth of support needed reflects clients' situations and shows the extent of current problems. → read more ...
The BBC travelled far and wide in search of solutions. → read more ...
As the 2023-24 business year begins, we’re launching a new programme of local campaigns for clients.→ read more ...
Worries about the disappearance of cash and credit card payment for car parking is front page news today.→ read more ...
Policymakers always show interest in Citizens Advice. On this occasion they found it easier than usual.→ read more ...
Comment. The February inflation announcement apparently shocked everyone except people who buy food and drinks. → read more ...
The financial regulator is adding Augmented Reality to its consumer self-help campaign. → read more ...
Energy scams have risen for obvious reasons (clue: £££). Criminals have different ways of getting hold of personal information or bank details. → read more ...
New report: existing policy is 'inadequate for era of high energy prices'.→ read more ...
Published: 24 February 2023
We could be facing a cost-of-living AND debt crisis. Housing including sky- rocketing rents is a critical issue. → read more ...
Published: 19 February 2023
Next month’s Budget should reset Local Housing Allowance (LHA) to take account of rising private rents. Continuing the freeze risks causing a private rental debt crisis. CAEE Research & Campaigns Team (3 minutes)→ read more ...
Published: 9 January 2023
In 2022 people with a disability were the largest group of CAEE clients needing help to sort out their benefits.→ read more ...
Published: 30 December 2022
We will continue do everything possible to help people in difficulty and use our data to alert ministers and the public to the need for more support.→ read more ...
Published: 22 December 2022
Short-term impact outstripped by combined pressures of sky-high bills and freezing weather.→ read more ...
Published: 5 December 2022
New local and national research reveals problems facing low-income and indebted households wherever they are. → read more ...
Published: 27 November 2022
We want essential service firms to deal more responsibly with vulnerable customers. So do their regulators.→ read more ...
Published: 20 November 2022
The chancellor listened but many will still miss out, People on average pay may not be safe. → read more ...
Published: 16 November 2022
Think you're a savvy shopper?? Take our quiz today - scams, labels, refunds lost goods....→ read more ...
Published: 28 October 2022
Citizens Advice is doubling down on its call for government action to protect families from hardship. (2 minutes)→ read more ...
Published: 28 October 2022
We're building up our service here and helping the CA campaign to protect the vulnerable everywhere.→ read more ...
Published: 11 October 2022
A cap on the unit price of energy may not be enough for people who can't afford to top up their meters. → read more ...
Published: 21 September 2022
Our council is right to retain traditional payment methods alongside the mobile app. → read more ...
Published: 26 August 2022
At local and national level Citizens Advice is playing a vital part in helping families manage a frightening change in their finances.→ read more ...
At national and local level Citizens Advice is improving its information about cost of living issues.→ read more ...
This post is part of a Citizens Advice policy campaign on behalf of people living with disability.→ read more ...
Citizens Advice helps clients face problems and organisations improve policy. Here is part of a policy campaign about housing.→ read more ...
Children in lone-parent households are twice as likely to be growing up in relative poverty.→ read more ...
For years the law has allowed landlords to force tenants out without giving a reason. → read more ...
Plans to close all ticket offices revealed at the weekend will "worry those who struggle with digital services or do now have a smartphone"→ read more ...
CAEE advisers are helping more local people who have been targeted as the cost-of-living crisis takes hold.→ read more ...
5 Top Tips to avoid falling victim to the the most common scams. → read more ...
We're supporting Scams Awareness Fortnight, a campaign to stop people becoming victims of cost of living fraud.→ read more ...
Confidence with numbers links to all our 2022 campaigns. We're delighted to support the today's National Numeracy conversation.→ read more ...
16 to 34s more likely to fall victim to text and call scams than over-55s.→ read more ...
Online letting means checking regularly to be in with a chance.→ read more ...
'Deeply worrying' as many households face 'a cost of living catastrophe'. (FT)→ read more ...
Local need for crisis support grew in the second half of 2021-22. → read more ...
Two local clients were held up by lack of digital skills. → read more ...
Will people without access to the internet be able to take advantage of the Spring offer?→ read more ...
When the whole world seems to live online, it's easy to feel left-behind.→ read more ...