Advice by Email – Citizens Advice Epsom & Ewell

Request Advice by Email

If you live or work or study in the Borough of Epsom and Ewell, you can complete the form below to request advice by email. Note: fields marked * are required. Please read the notes at the bottom of this page about email privacy.

Contact Details

Title

Name *

First

Last

Address line 1 *

Address line 2 *

Postcode *

Phone number(s)

Email *

Personal Details

Date of Birth *

dd/mm/yy

Gender

Male
Female
Prefer not to say

How we record and use your data

When we record and use your personal information we:

* only access it when we have a good reason

* only share what is necessary and relevant

* don’t sell it to commercial organisations

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.

Consent to use certain data

We need your explicit consent to keep some information known as special category data. This includes things like your ethnicity, religion, health conditions, and sexual orientation. Do you consent to us using and storing any special category data you have provided in this form? *

Yes
No

Email Privacy: Citizens Advice Epsom & Ewell is covered by the General Data Protection Regulation (GDPR) and is a member of Citizens Advice which electronically processes personal information. Internet email is a way of making general enquiries, but it is not a secure way to send personal information. Citizens Advice Epsom & Ewell makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we've received it, Citizens Advice Epsom & Ewell cannot ensure or guarantee the security of information when it is being transmitted. Citizens Advice Epsom & Ewell will only return information to the email address of the sender. It is the sole responsibility of the client to secure the privacy of this correspondence. If you are concerned about confidentiality then please contact us by phone, or in person.

Enquiry

Please tell us about the problem you need advice on, giving as much information about your situation as possible *

We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that. We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups. Please tick the box below if you agree to us getting in touch and also let us know how you’d prefer to be contacted.

I agree to Citizens Advice selecting me for feedback using my information and contacting me

Please contact me by:

email
mobile phone
landline phone
text message

Please tick all that apply