Citizens Advice Epsom & Ewell relies on the consistent and dedicated commitment of our volunteers. The service simply cannot be delivered without their time, skills and experience. If you are considering volunteering, we would be delighted to hear from you.
You do not need to have any particular background or experience, but you do need to be able to commit to one-two weekdays per week for most roles in order to apply.
How volunteering can help you
We know that everyone has different things to offer and comes to us with many different skills, and so volunteers need to be matched to the right role and be trained and supported. Volunteering can provide important experience to add to your CV and can help people to develop confidence and skills, so we work with you to help you gain from the experience.
We also think volunteering should be a fun, sociable experience, where contributions are recognised, so we endeavour to make sure that you will be made to feel right at home and part of our team, whichever role you are involved in. We have social events through the year, including our long-running Summer Garden Party, the Xmas Social plus occasional evenings out at local restaurants.
We also pay your volunteering travel expenses and parking, as well as training costs. Volunteering will not normally affect any benefits you are claiming – see Volunteering and state benefits for more details.
We currently have the following volunteer vacancies:
Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.
Finding, interpreting and communicating the relevant information and exploring options and implications to enable the client to come to a decision.
Acting, where necessary, on behalf of the client, negotiating drafting or writing letters or making appropriate referrals. Completing clear and accurate case records.
Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage. That might be self-help information or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.
As an Assessor you will explore the client's problem(s) and situation; assess the risk and urgency of the client's issues and their ability to deal with the problem themselves; identify the next step that needs to be taken.
Specific qualifications or experience are not required to train to be an Assessor. Full training is provided as well as ongoing support and supervision.
This key role helps ensure the smooth running and organisation of the bureau. The receptionist is often the first point of contact for our clients.
Main duties and responsibilities include: greeting clients and other visitors; operating the reception area, liaising between clients and advisers; typing letters and memos; creating forms and posters; filing; contacting clients to remind them of appointments.
We are currently looking for people to cover Monday (all day), Tuesday or Wednesday afternoon sessions which are 1pm till 4pm.
The purpose of the Trustee Board is to maintain and develop the Epsom & Ewell Citizens Advice service in order to meet the needs of the local community.
Members of the Trustee Board are responsible to the Charity Commission, funders and donors, and the local community. Their main duties are:
Setting the strategy and policies of the organisation, and ensuring participation in Citizens Advice policy making through the democratic process
Ensuring that the service meets Citizens Advice standards and that the needs of the local community are being adequately met
Monitoring the financial position of the organisation and ensuring that it operates within its means
Supporting the development of the organisation through participation in agreed projects
Actively seeking to further the strategic objectives of the bureau
Undertaking all necessary employment functions relating to staff members and ensuring that bureau training and development policy is adequate to meet the needs of staff.
Interested in being a volunteer?
So you want to volunteer, but you're not sure what you could do? We've got a quiz for that!
If you have decided, this is how the process of becoming a volunteer works:
We will then get in touch with you to explain a bit more about the role, and if it’s still suitable, look to invite you to an Assessment – this is not as formal as a job interview and it is not a competitive process. The intention is to check that the role is the right one for you, and if not to try to find one that is.
For certain roles, for example, visiting vulnerable clients at home, we would ask for successful candidates to be screened by the criminal records disclosure services, but a criminal record will not necessarily be a bar to your being able to take up the voluntary post.
Once a decision has been made we will follow up with the references you have supplied. Assuming that these are satisfactory, you will be ready to start your training.