Managed migration to Universal Credit – mind the gaps!
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Action now could solve problems in the last stage of universal credit roll-out.
Action now could solve problems in the last stage of universal credit roll-out.
You will soon receive a notice from DWP about migrating your benefits on to Universal Credit. Please contact us immediately you receive this notice for free confidential advice about your benefits. We can help ensure you are moved across to the new system properly and are claiming everything to which you are entitled.
From 9 February, DWP will start contacting all those in Surrey who are in receipt of legacy benefits in order to migrate them over to Universal Credit. Recipients have three months to apply and failure to do so will result in automatic stopping of benefits and could have other impacts such as loss of transitional arrangements.
Those receiving Universal Credit which amounts to less than their previous benefits may be entitled to a top-up payment called Transitional Protection. Get in touch with us for advice.
If you are aware of anyone impacted or worried by the UC migration please ask them to contact us by:
Calling our Adviceline on 0808 278 7963,
Attending one of our drop in sessions on Mondays and Tuesdays (10am-1pm) and Thursdays (10am-3pm), or
Messaging us via our website.
All our advice is free and confidential.
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Any complaint should be made initially to our Chief Officer or Chair of Trustees.
You can complain using our online form or you can write to us at:
Citizens Advice Epsom & Ewell
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You can find more information about complaining on the national Citizens Advice website
Why you are needed.
Life is complicated and sometimes people encounter challenges and problems that they do not know how to deal with, and they need help. By joining Citizens Advice you will be part of a team of local charities made up of employees and volunteers who provide advice, information, and support to help Surrey residents navigate their challenges.
We are looking for candidates who believe in the Citizens Advice mission and are looking for an opportunity to work in an environment that has a positive impact.
We have 10 new roles across all our Citizens Advice offices in Surrey, which will be pivotal in providing additional support to our telephone service (Adviceline) already being delivered by all of our dedicated teams. You will be office based in one of the offices below and so you will need to select the office you wish to work for within the application form:
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Our advisers are helping people with support that's particularly important at the moment.
We offer a free advice service to individuals that live, work or study within the Epsom and Ewell area.
Information & advice is provided on a wide range of topics including:
• Benefits
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If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Benefits Appeals process, up to and including attending the tribunal itself.
In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach
With a wealth of first hand evidence from our clients, we are able to establish the issues of injustice and hardship which affect people’s lives locally and support national campaigns to help raise awareness and lobby government and other regulatory bodies. We work locally in Epsom & Ewell, together with our colleagues across Surrey, and nationally as part of the Citizens Advice network throughout the country, to identify the many incidents of injustice that come to our attention as part of providing advice to clients. In doing this, we always take care to ensure these activities do not jeopardise client confidentiality. See Campaigning for Change and Research and Campaigns news.
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One of our main jobs at Citizens Advice is to help people get the support they need when things get difficult.
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One of our main jobs at Citizens Advice is to help people get the support they need.
The scheme was updated on 8 March and the type of extended family members who can apply has been enlarged to also include a sponsor’s:
This means that if you are a Ukrainian national here on a family visa – the spouse of a British citizen for example – your partner will now be able to sponsor your Ukrainian family members. Ukrainians in the UK on other time limited visas (such as work or study) are still not included in this scheme.
Family members in the Ukraine should contact the 24/7 Home Office helpline – +44 808 164 8810 (0808 164 8810 if you’re in the UK).
Find out more here from our national Citizens Advice here
The UKVI guidance page, UK visa support for Ukrainian nationals, has been updated. The situation is changing daily so it is always good to check this page.
Further information from the Red Cross can be found here.
A group of volunteer legal professionals are offering to give free UK immigration and asylum advice to Ukrainian citizens affected by Russia’s invasion of Ukraine. To request advice, please visit here
If you are migrating to Universal Credit from legacy benefits, see migration-to-universal-credit-from-legacy-benefits
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