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Citizens Advice Epsom & Ewell

Citizens Advice Epsom & Ewell

Your local Citizens Advice, providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

We are a local charity supported by local volunteers to help local people.

Find out more about Citizens Advice Epsom & Ewell

How to Get Advice

You can get advice from us by the following methods:

Would you like to volunteer or work for us?

We could not run without our wonderful volunteers.

We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support – as Receptionists, Librarians, Bookkeepers, HR, etc.

Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.

We also have a small number of paid roles:

News & Announcements

Raise money for Citizens Advice by shopping at Waitrose Epsom in October

We’re delighted that Citizens Advice Epsom & Ewell has been selected as one of Waitrose’s chosen charities for October at their Epsom branch (in the Ashley centre). The three charities will share a £1000 donation.

How you can help

Welcome to our new Chief Executive Lisa Davis

Welcome to our new Chief Executive Lisa Davis who joined us on 17 September

More about Lisa Davis

Extended Opening Hours

From Sept 3rd we are extending our opening hours! On Mondays and Fridays our drop-in session will run until 2 p.m.

Our new opening hours

Thank you Everest Spice !

We'd like to say a very big thank you to Everest Spice. Our staff and volunteers enjoyed a lovely meal there on 24 September and they made a very kind donation to Citizens Advice Epsom & Ewell which will help us to continue helping local people

Everest Spice

Donate your unwanted mobile phones and empty inkjet cartridges

You can now help us raise money and help the environment at the same time by donating your unwanted mobile phones and empty inkjet cartridges.

Find out more

2018 Great Legal Walk - update

We had a great time on the 2018 London Legal Walk, thank you to all those who took part and to everyone who sponsored the team. So far we have raised more than £1600. It’s still not too late if you’d like to make a donation in support of our free, independent, confidential and impartial advice service.

more (including team photo)

Citizens Advice service at Ruxley Church Foodbank

From October through to April 2017, we will be holding a drop-in Advice session as part of the Foodbank at Ruxley Church, Ruxley Lane, KT19 0JG. The advice sessions will take place every Wednesday between 2 & 4pm.

Find out more

Fundraising & Social Events

We hold events and socials throughout the year - come and join us (we’d love to see you).

To be kept up to date - join our mailing list.

Campaigning for Change

During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.

We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.

Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.

Find out more about our Campaign Work or Read our latest Campaign News, about how we have lobbied for change to improve people’s lives, both locally and nationally.

How can we Help

We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
Advice Quality Standard quality mark
For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.

Information & advice is provided on a wide range of topics including:

● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues

If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.

In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.

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