1️⃣ Make the #UniversalCredit uplift permanent and #KeepTheLifeline
2️⃣ Ensure benefits keep pace with the cost of living
3️⃣ Review support for the self-employed
@CitizensAdvice is calling for bold action to support people through the coming months ⤵️ https://t.co/bvvGagcOAk
💬 “Over the past months my cases have been diverse, including neighbourhood disputes, consumer matters, benefit advice, debt, housing and family”
Peter, a volunteer Adviser, shares a typical working day at Citizens Advice Norfolk ⤵️ https://t.co/ezD5OoJHN6
💬 "The most important thing we learnt from this testing is that good user experience is for everything, not just digital products"
@CitizensAdvice is working to make it easier for people to get the right help when they call for advice. Here's how ⤵️ https://t.co/1sbLr5TdWW
If you live in an area where there's been an increase in people testing positive for #Coronavirus, local restrictions may be put in place. This is called a local lockdown
Find out more https://t.co/okGZ3FCksihttps://t.co/V16jErhgLZ
If you are worried about the Coronavirus, please follow the general NHS advice to keep yourself and others safe by:
- making sure you wash your hands thoroughly and regularly;
- Sneezing into a tissue and binning it immediately
- Coughing into your elbow
During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.
We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.
Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.
We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.
Information & advice is provided on a wide range of topics including:
● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues
If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.
In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.
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