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Citizens Advice Epsom & Ewell

Citizens Advice Epsom & Ewell

Your local Citizens Advice, providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

We are a local charity supported by local volunteers to help local people.

Find out more about Citizens Advice Epsom & Ewell

How to Get Advice

You can get advice from us by the following methods:

Would you like to volunteer or work for us?

We could not run without our wonderful volunteers.

We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support – as Receptionists, Librarians, Bookkeepers, HR, etc.

Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.

We also have a small number of paid roles:

News & Announcements

Fundraising & Social Events

We hold events and socials throughout the year - come and join us (we’d love to see you).

To be kept up to date - join our mailing list.

Campaigning for Change

During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.

We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.

Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.

Find out more about our Campaign Work or Read our latest Campaign News, about how we have lobbied for change to improve people’s lives, both locally and nationally.

How can we Help

We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
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For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.

Information & advice is provided on a wide range of topics including:

● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues

If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.

In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.

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