As we head into busiest time of year for deliveries, it's important to remember that it’s the seller’s responsibility — not yours or the courier’s — to make sure the item gets to you
If you're having problems with a delivery, our advice can help https://t.co/3BP8xDLIuhhttps://t.co/V7TjHGOc5B
💬 "This is vital to help people who’ve lost out as a result of this pandemic, prevent long-term economic scarring and underpin our recovery"
Acting @CitizensAdvice Chief Executive, Alistair Cromwell, writing in the @guardian ⤵️ https://t.co/1AB3D0K41i
We could not run without our wonderful volunteers.
We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support. Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.
If you are worried about the Coronavirus, please follow the general NHS advice to keep yourself and others safe by:
- making sure you wash your hands thoroughly and regularly;
- Sneezing into a tissue and binning it immediately
- Coughing into your elbow
During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.
We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.
Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.
We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.
Information & advice is provided on a wide range of topics including:
● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues
If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.
In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.
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