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Citizens Advice Epsom & Ewell

Citizens Advice Epsom & Ewell

Your local Citizens Advice, providing free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

We value diversity, promote equality and challenge discrimination.

We are a local charity supported by local volunteers to help local people.

Find out more about Citizens Advice Epsom & Ewell

See our latest newsletter

Coronavirus - keeping safe

Scam alert - beware of cold callers claiming to be from Citizens Advice

PLEASE DO NOT COME TO OUR OFFICE ! Our “Face to Face” advice service is suspended

Following the Government's advice to avoid all non-essential contact, please note that Citizens Advice Epsom & Ewell will not be providing face to face advice until further notice.

You can still access online information on any matter using the orange search box above.

Any clients of our Money Advice Team (Tina & Marian) should contact them via email only until further notice:

  • Tina - ma1 (AT) caee.org.uk
  • Marian - ma2 (AT) caee.org.uk

For all other enquiries you can phone our Adviceline on 0300 330 1164 Monday – Friday 10am – 4pm

Would you like to volunteer or work for us?

We could not run without our wonderful volunteers.

We currently have 70, of whom 50 are in Advice roles, 5 in Research & Campaigning and 15 in Support – as Receptionists, Librarians, Bookkeepers, HR, etc.

Our Trustees are all volunteers with a special role – the oversight and governance of our organisation.

We also have a small number of paid roles:

News & Announcements

Coronavirus - keeping safe

If you are worried about the Coronavirus, please follow the general NHS advice to keep yourself and others safe by:
- making sure you wash your hands thoroughly and regularly;
- Sneezing into a tissue and binning it immediately
- Coughing into your elbow

Need more information?

Save money on your gas and electricity bills

If you’re struggling to pay for your gas or electricity, or just want to spend less, there are some steps you can take to reduce what you pay.

Energy advice

Donate your unwanted mobile phones and empty inkjet cartridges

You can now help us raise money and help the environment at the same time by donating your unwanted mobile phones and empty inkjet cartridges.

Find out more

Fundraising & Social Events

We hold events and socials throughout the year - come and join us (we’d love to see you).

To be kept up to date - join our mailing list.

Campaigning for Change

During our everyday work with clients we often see examples of injustice or hardship which happens because of flawed policies and practices. Sometimes this is the unintended consequence of a strategy or plan on the part of policy makers.

We work with colleagues throughout the country to gather evidence of injustice and hardship and put this information before policy makers, so that they have a chance to make changes and improve people’s lives.

Working in this way we can be the fence at the top of the cliff for our clients, not just the ambulance at the bottom.

Find out more about our Campaign Work or Read our latest Campaign News, about how we have lobbied for change to improve people’s lives, both locally and nationally.

How can we Help

We currently offer both a telephone and face to face drop-in service to individuals that live, work or study within the Epsom and Ewell area.
Advice Quality Standard quality mark
For those more complex issues that cannot be dealt with at this initial stage we offer appointments and ongoing support through casework.

Information & advice is provided on a wide range of topics including:

● Benefits ● Employment ● Money and Credit issues ● Neighbour disputes ● Family & Personal issues ● Housing ● Consumer rights ● Immigration issues

If needed, we can also offer practical support such as help writing letters, form filling and negotiations with third parties. Advice and support is offered throughout all stages of the Welfare Benefits Appeals process, up to and including attending the tribunal itself.

In addition to our core service, we have specialist services for Money & Debt Advice and for Mental Health Outreach that offers support and advice to clients with severe and enduring mental health problems.

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