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Who are we?

The Citizens Advice service is a network of independent, local charities that helps people resolve their money, legal and other problems. It provides information and advice to everyone who needs it, and influences government and organisations to bring about changes in policies and laws that affect people's lives.

We provide free, independent, confidential and impartial advice to everyone regardless of race, gender, disability, sexual orientation, age or nationality.

Epsom & Ewell CAB was one of the first Citizens Advice Bureaux to be created in 1939 and is the member of the national Citizens Advice network serving Epsom, Ewell and surrounding areas.

Our aims and principles

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

In common with all Citizens Advice Bureaux we aim to:

  • Provide the advice people need for the problems they face.
  • Improve the policies and practices that affect people's lives.

Our staff

We have a small number of paid staff but most of the work of the bureau is done by our team of more than 50 volunteers, including trustees, advisers, administrative and support workers.

Our trustees

Our activities are overseen by a board of Trustees.

Our Trustees include members of the local community and the variety of skills and expertise they bring is invaluable to the bureau. There are also representatives from local organisations, including two councillors from Epsom & Ewell Borough Council who sit with the Trustee board in a non-voting capacity. Our President (also non-voting)is the Mayor of Epsom & Ewell.

Professionalism

All our advisers undergo rigorous evaluation and training before they are allowed to meet with clients.

We are subject to a quality of advice audit conducted by Citizens Advice.

All our staff and volunteers sign an agreement to keep client matters confidential.

We hold the independently audited Advice Quality Standard quality mark for our advice

Our funding

Epsom & Ewell Borough Council provides the majority of our funds. The funding of our Mental Health and Debt Advice workers is covered on the pages relating to those projects

We rely on donations to make up the rest of our budget and for expanding our services.

Legal status

We are a registered charity. Our registration number is: 1085779. You can read more about us and view our Annual Reports and Accounts at the Charity Commission web site.

In common with other charities, we are also a company limited by guarantee (which means we do not issue shares) and registered in England and Wales. Our company number is: 04079521. We are registered as: Epsom & Ewell Citizens Advice Bureau, The Old Town Hall, The Parade, Epsom, Surrey KT18 5AG.