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We will respect your confidentiality

We treat all client matters with the strictest confidentiality.

All bureau staff have signed an agreement not to disclose client information.

We do not pass information regarding an enquiry to any third party without your written permission.

If you wish, you can get advice without giving us your name, although that can be very restricting (if, for example, you cannot show us documents containing your name).

Your consent

We will ask you to sign a data protection declaration when you first visit us that gives us consent to hold information about you in our records

If you call us, we will ask your permission to make a record of your enquiry.

If it is necessary to contact a third party on your behalf we will ask you to sign an authorisation form to give us consent to contact other people about your situation.