Page heading

Phone us

We are happy to try to help you over the phone.

Our services are free, confidential, impartial and independent.

Before you call, try to collect together any relevant paperwork

We suggest you note down important dates regarding the query.

Our telephone number

You can ring us for advice on: 0300 330 1164 . It's a landline rate number.  (But if you need to talk to us about an existing appointment, or if you have already had an advice appointment and wish to talk to someone about the same issue, it is better to use the special appointments number that should have been given to you when that appointment was made)

Our telephone hours are between between 10:00 AM and 4:00 PM on weekdays (excluding Bank Holidays). During these hours there is also a voicemail service which will operate if our line is busy (see below).

What to expect when you call us

When you call us, we will firstly ask you some questions to assess your problem. Then you will either be offered information to help resolve the problem or if appropriate you will be offered an appointment for a fuller discussion and detailed advice.

What if the line is busy?

If the number is engaged, you can hold until an advisor is free or be put through to our voicemail system. Please do leave a message: we will call you back. We will aim to call you back within two working days. When you leave a message, we need you to tell us these 4 things:

  1. your name
  2. your phone number that you want us to call back on
  3. whether it is OK for us to leave you a message if you do not answer when we call back
  4. your address or local connection (we can only help you if you live, work, or study in Epsom & Ewell)
  5. a brief description of your issue

Would you like us to call you?

We know that some people don't like to leave voicemails so we have set up an online service through which you can request a call from one of our staff - Click HERE to request a call.

Online advice

You might find our online advice pages helpful.

For the hard of hearing or speech impaired

If you are deaf, deafened, hard of hearing or speech impaired you can contact us by text message to arrange an appointment: 0344 411 1445

Skip to main content