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Our initial interviews help clients to be quickly assessed and their issues progressed to the most appropriate next stage.That might be self-help information or an appointment with a specialist adviser. Interviews may be carried out face-to-face or by telephone.

As an Assessor you will:

  • greet clients and explain the initial assessment process
  • explore the client's problem(s) and situation
  • assess the risk and urgency of the client's issues and their ability to deal with the problem themselves
  • identify the next step that needs to be taken
  • summarise the content of the interview for the client and explain what happens next
  • ensure clients know they can return if necessary
  • record information given during the assessment interview on our computerised case recording system
  • contribute to local and national Research and Campaigns work by identifying issues that affect a lot of clients

Specific qualifications or experience are not required to train to be an Assessor.

You need to:

  • be good at listening
  • have a good manner when talking to people, both face to face and on the phone
  • have basic computing skills
  • be open minded and non-judgemental
  • enjoy helping people

Full training is provided as well as ongoing support and supervision

If you are interested in volunteering you can now apply online, or if you prefer you can download the application form, fill it in, and send a printed copy to The Chief Executive, Citizens Advice Epsom & Ewell, The Old Town Hall, The Parade, Epsom KT18 5AG. If you would like to chat about things before applying, you can express your interest online and we will get back to you by phone or email.